Frequently Asked Questions

Question:  How much do PICCPals sleeves cost to make?

Answer: Because all of our work is completed by volunteers we can make, pack and send out a pack of three sleeves for just £5.

Question: Can I make PICCPals sleeves at home?

Answer: If you are based in the South Essex area and you can get to one of our hubs for a session on how to make sleeves then yes, you can sew sleeves from home (using our fabrics).

Question:  What is a PICCPals sleeve made from?

Answer: We use scuba fabric or heavy weight lycra so there is a degree of stretch with a degree of stability.  We also use stretch lace.

Question:  I've ordered the wrong size - how do I return the sleeves and get a different set?

Answer: Please see our Returns page for full details on how to return and reorder.

Question:  My PICCline has been removed, can I recycle my sleeves?

Answer: Yes, please send them to Jo at PrelovedReloved - you can contact her on her Instagram page or email her at prelovedrelov ed23@gmail.com

Question: I've been sent a pack of three sleeves but I would like to buy some more - how do I do this?

Answer: Our sleeves are not available to purchase - if you would like to email us at info@piccpals.co.uk, we can discuss a second order.  Please do not just order online as a second order on our webstore will be cancelled. 

Question:  Are PICCPals sleeves made in the UK?

Answer: Yes, all of our sleeves are made by volunteers working in a comfortable, community environment in the South of Essex.  Nothing is outsourced outside of the UK.

Question:  Are these products vegan friendly?

Answer: Yes - all of our products are vegan friendly.

Question: How quickly can I expect my pack to arrive once my order has been processed?

Answer: Orders are normally picked, packed and sent out with 7 days of ordering, however sometimes when stock is low or when we do not have the right size and fabric choice in stock, this may be longer.  We usually message to ask if an alternative design/ colour is an option to prevent a longer wait-time.

Question:  Are PICCPals sleeves gender neutral?

Answer: We make sleeves in a variety of colours and designs to suit all gender options.

Question:  Are PICCPals sleeves just for patients going through chemotherapy?

Answer: No - we provide sleeves for anyone going through any treatment that requires a PICCline, we also provide sleeves to cover diabetic monitors and similar.

Question:  I can see that you also make adapted tees for people with ports - how do I order one of these?

Answer: Please email us at info@piccpals.co.uk - we need to know if your port is on the Right or Left hand side as well what size you would like - we adapt unisex tees in Medium, Large and XL

Question:   What are the chest sizes for each of the different sized tees?

Answer: The Medium measures approximately 20" from armpit to armpit so 40", the Large measures 21" so 42" and the XL measures  23" so 46".

Question:  Can you adapt one of my tee shirts?

Answer: Yes - just contact us at info@piccpals.co.uk to find out more.

Question:  How do I order sleeves for a friend/ family member?

Answer: Go to the store on the drop down menu, you can add your address or your firend's/ family member.  You will need an accurate measurement of the patinet's bicep (including the line).  Remember to make sure that you check the correct acceptance box as the patient's representative - I (the patients rep) have instructed the patient to check with their healthcare professional before using any covers. They know they would be using the cover at their own risk and that they should remove the cover if they feel any discomfort

Question:  Can I join your group?

Answer: Please contact us at info@piccpals.co.uk and we can discuss ways to get involved.

Question:  I don't live in the Southend area, how can I help??

Answer: At the moment we are only in the South East Essex area.  However if you go back to the main contact page, you will see a button asking 'How can I help' - there are lots of ideas on there .